2024Product Design & Engineering
Meridian Health
Streamlining Patient Booking
HealthcareMobile AppUX
48%Booking Drop-off Reduction
4.4/5Patient Satisfaction Score
18KActive Users (monthly)
Deliverables
- Product Strategy
- UX/UI Design
- Mobile Web App
- Design System
Tech Stack
FigmaReactNext.jsTailwind CSSSupabase
Timeline
Discovery & Strategy
3 WeeksUX & Prototyping
4 WeeksEngineering
8 WeeksTesting & Launch
2 WeeksThe Challenge
Understanding the problem
Meridian's existing booking system was split across three separate tools — a legacy web form, a phone line, and a third-party app — causing confusion and a 45% drop-off before confirmation.
The Solution
Our approach
We consolidated the booking journey into a single mobile-friendly web app with clear step indicators, SMS reminders, and a simplified rescheduling flow.
The Outcome
Measurable impact
Drop-offs fell significantly within the first quarter after launch, and the support team reported fewer missed-appointment calls.
48%Booking Drop-off Reduction
4.4/5Patient Satisfaction Score
18KActive Users (monthly)
Client Feedback
“They did not just build our product. They redefined what we thought was possible with our booking experience, saving our staff countless hours.”
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