Meridian Health

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2024Product Design & Engineering

Meridian Health

Streamlining Patient Booking

HealthcareMobile AppUX

48%Booking Drop-off Reduction

4.4/5Patient Satisfaction Score

18KActive Users (monthly)

The Challenge

Understanding the problem

Meridian's existing booking system was split across three separate tools — a legacy web form, a phone line, and a third-party app — causing confusion and a 45% drop-off before confirmation.

The Solution

Our approach

We consolidated the booking journey into a single mobile-friendly web app with clear step indicators, SMS reminders, and a simplified rescheduling flow.

The Outcome

Measurable impact

Drop-offs fell significantly within the first quarter after launch, and the support team reported fewer missed-appointment calls.

48%Booking Drop-off Reduction

4.4/5Patient Satisfaction Score

18KActive Users (monthly)

Next Project

Voltra Energy